Privacy Policy
Last updated November 9, 2026
Overview
Pelage Club operates this store and website to provide you with a personalized shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our Services.
Information We Collect
We may collect the following categories of personal information: contact data (name, address, email, phone number), financial information (payment card details, transaction data), account information (username, password, preferences), transaction information (items viewed, purchased, or returned), device and usage information (IP address, browser type, how you interact with our Services).
How We Use Your Information
We use your personal information to process and fulfill your orders, manage your account, send order-related notifications, provide customer support, send marketing communications (you may opt out at any time), detect and prevent fraud, and comply with legal obligations.
How We Share Your Information
We may share your information with third-party service providers who assist us in operating our store (payment processing, shipping, analytics), business partners for marketing purposes, and when required by law. We do not sell your personal information.
Chat assistant
The chat on this site is an automated assistant that runs entirely in your browser. What you write in it is not sent to us or to any third party and is not stored: the conversation stays in your browser until you close the tab. If you accepted analytics cookies, we count only the topic of a question (for example "delivery"), never its text. For questions about an order, email [email protected].
Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information. You may also have the right to opt out of targeted advertising. To exercise any of these rights, contact us at [email protected].
Data Security
We take reasonable measures to protect your information, but no method of transmission over the internet is 100% secure. We recommend not sharing sensitive information through unsecured channels.
Children
Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from minors.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes as required by applicable law.
Contact
Pelage Club, [email protected], Orphey 2, Entrance B, Floor 3, Apt 18, Parvomay, 4270, Bulgaria